Sale Policy

Our products are custom made and handmade, each product is made to order, so unfortunately we cannot offer full refunds or exchanges.

Other items that cannot be returned are:

* Gift cards

* Custom-made models

* Models with any personalization

* Items on sale or on special offer:

In some cases, only partial refunds are granted: (if applicable)

* Any item that is not in its original condition, that is damaged or missing parts for a reason not due to an error on our part.

* Any item returned more than 10 days after delivery

Partial Refunds

Once your return is received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

If approved, your refund is processed and your original credit card or payment method is automatically credited within a few days.

Delayed or Missing Refunds

If you have not yet received a refund, first recheck your bank account.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Then contact your bank. There is often a processing time before a refund is posted.

If you have done all of the above and still have not received your refund, contact us at casioak.project@gmail.com.

Sale or promotional items:

Only regular priced items are refundable and exchangeable. Unfortunately, discounted or sale items are not.

Exchanges:

We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at casioak.project@gmail.com.

You are responsible for the shipping costs associated with returning your item. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

Translated with www.DeepL.com/Translator (free version)